Since 2009, large-scale consumers (those whose annual electricity consumption exceeds 100 MWh) have been free to choose their supplier, i.e. they have free access to the electricity network. Changes of supplier may result in disputes between consumer and supplier, and the feed-through of electricity via another network or unclear conditions may also result in disputes between the various parties concerned.
ElCom is empowered to rule on such disputes. In such cases, ElCom initially sets out to mediate an acceptable solution for the involved parties. If no such solution can be found, ElCom rules in the form of a decision.
Small-scale consumers still do not have the option of choosing their electricity supplier. If use is not made of the option of launching a referendum opposing the federal resolution on the second phase of the liberalisation of the electricity market, it is expected that small consumers will only be able to freely choose their electricity supplier after 2023.